Refund & Cancellation Policy
Last updated: 8 August 2026
Nothing has been sold, so nothing can be refunded. Checkout is not live and no payment has ever been taken. This policy is published in advance because a refund policy that appears only after a purchase is worth very little.
14-day refund
Once purchasing is available: if Audiowire does not work for you, email support@dfacto.ai within 14 days of purchase for a full refund. No justification is required and you do not have to prove anything is broken.
How to request one
Send your order or receipt reference. Refunds are issued by our merchant of record to the original payment method, typically within 5–10 business days depending on your bank.
Nothing to cancel
Audiowire is a one-time purchase, not a subscription. There is no recurring charge, no renewal date and no cancellation step — which also means there is no renewal you can forget about. If you never buy a major-version upgrade, the licence you have keeps working.
The trial is the point
The 14-day trial is the whole application, with no watermark, no channel limit and no card required, so you can find out whether it works on your machines before any money moves. There is nothing to cancel or refund at the end of it.
After 14 days
Refunds outside the 14-day window are at our discretion, and we will always consider genuine cases — for example if a change we made stopped the Software working on your platform, or if an operating-system update broke a driver and we could not fix it.
If we stop
Licences verify offline against a key compiled into the application, so an Audiowire you have installed keeps working whether or not we are still here. There is no server whose shutdown can disable it.
Contact
support@dfacto.ai — we reply within 2 business days.